Debunking 6 Myths About Loyalty Programs
In retail today, we tend to think [...]
Understanding your customers to grow your business
I think there is no denying that [...]
Loyalty – Loving your customers
It’s a basic human desire. What? You [...]
The gap between shoppers and retailers is growing
Retailers might believe they’re being customer-centric, but [...]
Are you listening to your social shoppers?
Over the last couple of years, we’ve [...]
Are your customers more loyal to you than you are to them?
This week, I’m going to ask you [...]
Want loyal customers? Behave like a luxury brand
If attracting customers is hard, holding onto [...]
Omnichannel visitors still need a reason to visit the high street
One minute we are told the high [...]
The digital retail store can only come alive through people
In some ways, today’s leading retailers are [...]
What does customer loyalty look like in 2015 – if it even still exists?
Can we even talk about customer loyalty [...]
