For Apple, an A+: how to get your store experience right
When it comes to nurturing brand loyalty, [...]
Are your customers more loyal to you than you are to them?
This week, I’m going to ask you [...]
Want loyal customers? Behave like a luxury brand
If attracting customers is hard, holding onto [...]
Omnichannel visitors still need a reason to visit the high street
One minute we are told the high [...]
Is your store fit for the future?
To say the store has changed role [...]
What does customer loyalty look like in 2015 – if it even still exists?
Can we even talk about customer loyalty [...]
How can you nurture customer loyalty in a disloyal world?
Fact: retailers aren’t doing enough to keep [...]
Loyalty schemes for omnichannel shoppers – our top tips
This month, I’m going to be focusing on [...]
Creating irresistible online interactions…offline
No sooner have I spoken about the [...]
Mobile should make us re-think retail store marketing
Mobile’s disruption of the customer journey is [...]
