This transaction mode enables the user to create a sales order for the product that is to be delivered at a later time.  This may be product that needs to be ordered from a vendor, or delivered from the central warehouse or from another warehouse location. The Special Order mode can effectively be used to sell a backordered item.

Special Order is enabled only for the product with the “Can Order” field checked in the “Product” (Inventory > Product) option of the Management Console.

Special Orders can only be processed for customers in the store’s customer list. If a “Cash” customer wants to place a special order, a customer master record would have to be created in order to complete the transaction.